Terms & Condition

These Terms and Conditions (“Terms”) govern the provision of logistics, transportation, freight forwarding, warehousing, customs clearance, multimodal transport, and related supply chain services (“Services”) by Epsilon Logistics LLP, having its registered office at 501-506, 5th Floor, Decora Plaza, Decora Road, Near Iscon Temple, Kalawad Road, Rajkot-360005, Gujarat, India (hereinafter referred to as the “Company”, “we”, “our”, or “us”).

By engaging the Company’s Services or accessing its website, customer portal, or digital systems, the client (“Client”, “you”, or “your”) agrees to be legally bound by these Terms.

The Company provides domestic and international transportation, freight movement, warehousing, customs facilitation, multimodal handling, and related logistics support services.

All Services shall be governed by written quotations, service agreements, work orders, or invoices issued by the Company. In the event of any inconsistency, the specific contractual agreement between the parties shall prevail over these general Terms.

The Client shall provide accurate, complete, and lawful information regarding all shipments, including cargo description, classification, quantity, weight, dimensions, declared value, and regulatory documentation.

The Client warrants that all goods:

• Are properly packed, labeled, and secured for transportation;

• Do not contain prohibited, restricted, or hazardous materials unless declared in writing and legally permitted;

• Comply with all applicable transportation, customs, export, import, and safety regulations.

The Company shall not be liable for delays, penalties, losses, or regulatory consequences arising from incorrect declarations, improper packaging, or incomplete documentation provided by the Client.

All freight charges, duties, taxes, surcharges, demurrage, warehousing fees, and ancillary costs shall be payable in accordance with agreed quotations or contractual arrangements.

Invoices must be paid within the agreed credit period. In case of delayed payment, the Company reserves the right to suspend Services, withhold cargo where legally permissible, charge interest on overdue amounts, or initiate recovery proceedings.

The Company may revise charges where operational costs increase due to changes in fuel prices, port charges, statutory levies, or regulatory requirements beyond its control.

Unless otherwise agreed in writing, risk in the goods shall transfer in accordance with the applicable transport contract or mutually agreed Incoterms.

The Company acts as a logistics service provider and does not assume ownership or title of goods transported. Title to goods remains with the Client or lawful owner at all times.

The Company does not automatically provide cargo insurance unless expressly agreed in writing.

Clients are advised to obtain adequate transit insurance coverage independently. Where insurance is arranged by the Company upon written request, it shall be subject to the insurer’s terms and conditions.

The Company shall exercise reasonable care in handling and transportation of goods. However, the Company shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profit, business interruption, or reputational damage.

Where liability is established, it shall be limited to:

• The declared value of goods (if accepted in writing by the Company), or

• The limits prescribed under applicable transport laws, carriage conventions, or contractual agreements.

The Company shall not be liable for losses resulting from:

• Acts or omissions of third-party carriers, customs authorities, or regulatory agencies;

• Improper packing, inherent defects, or concealed damage;

• Delays caused by inspections, compliance procedures, or documentation deficiencies;

• Events falling under Force Majeure as defined herein.

The Company shall not be liable for failure or delay in performance arising from events beyond its reasonable control, including but not limited to natural disasters, floods, fires, strikes, labor disruptions, war, civil disturbances, pandemics, government restrictions, or acts of public authorities.

Performance obligations shall be suspended for the duration of such events without liability.

The Company shall have a general lien over goods and related documents for unpaid freight charges, storage fees, duties, taxes, penalties, or other outstanding amounts owed by the Client.

Where payment remains outstanding, the Company may retain, sell, or dispose of goods in accordance with applicable law to recover dues.

Both parties agree to comply with all applicable laws and regulations, including transportation laws, customs regulations, trade compliance requirements, taxation laws, and safety standards.

The Client shall ensure compliance with all export control and import regulations applicable to the goods transported.

The Company’s website, tracking systems, and customer portals may be used solely for legitimate business purposes. Unauthorized access, interference, system misuse, data extraction, or security breaches are strictly prohibited.

The Client agrees to indemnify and hold the Company harmless against any claims, losses, penalties, damages, liabilities, or expenses arising out of:

• Misdeclaration or misclassification of goods;

• Regulatory violations or non-compliance;

• Breach of these Terms;

• Third-party claims relating to ownership, intellectual property, or legality of transported goods.

The Company reserves the right to suspend or terminate Services in the event of non-payment, legal violations, breach of contractual obligations, or misuse of Services. Termination shall not affect accrued rights or outstanding payment obligations.

In the event of any dispute arising out of or relating to these Terms or the Services provided, the parties shall first attempt to resolve the dispute amicably through mutual discussions.

If the dispute is not resolved within 30 days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be Rajkot, Gujarat, and proceedings shall be conducted in English.

Subject to the above, courts in Rajkot, Gujarat shall have exclusive jurisdiction.

The Company reserves the right to amend or update these Terms from time to time. Updated versions shall be published on the Company’s website and shall become effective upon publication unless otherwise specified.